尊重他人，如實交易
我們對令人反感的內容和濫用行為零容忍。 請尊重拒絕及封鎖。禁止騷擾、威脅、仇恨、歧視、色情、性剝削、危害未成年人的接觸、欺詐及公開他人私隱。不得發垃圾訊息、冒充平台或他人、繞過停用，或索取密碼、登入碼及遠端操控權限。你必須年滿 18 歲 才能使用 mMart。
只刊登你有權出售的真實商品，使用有權發布的相片和文字。如實說明瑕疵、功能、配件、來源及價格；不以假貨冒充正貨，不濫用商品標記、不偽造成交。相片應避免拍到證件、門牌、車牌及他人臉孔。目前只提供一口價，不開放新拍賣。
禁售清單
以下是 mMart 的平台規則，不表示每一項在任何情況下都屬刑事違法。你仍須遵守適用法律。不得刊登、索求、交換，或透過聊天安排以下物品或服務：
- 武器、槍械、彈藥、爆炸物、危險化學品及用於傷害他人的器具。
- 毒品、處方藥、受管制藥物、未獲准醫療產品及相關非法服務。
- 電子煙、煙草、尼古丁製品及其他依法受限制或平台禁止的相關產品。
- 色情、性交易、涉及兒童性虐待或剝削的內容，以及人口販運。
- 贓物、假貨、盜版、侵害商標或版權的商品，以及沒有權利出售的物品。
- 個人資料、證件、帳戶、登入憑證、金融或付款工具、非法票證及規避驗證的服務。
- 活體動物、受保護動植物及其製品、人體組織或體液。
- 賭博、非法抽獎、詐騙投資、代辦違法行為，以及召回或已知不安全的商品。
- 其他違反澳門適用法律、侵害他人權利，或對未成年人及人身安全構成重大風險的項目。
部分商品文字、暱稱及聊天會經繁中、簡中、英文和葡文的自動規則檢查。這些規則只識別部分明確出售陳述；提問、否認、單純提及，以及含糊或間接推銷，未必會被攔截。未被攔截不代表獲准。
假貨、盜版及贓物仍屬禁售，但不使用預設關鍵字過濾來判斷，以免誤攔正品保證或真偽查詢。 如有疑慮，請選擇假貨相關的舉報原因，提供必要上下文，由授權人員人工核對和處置。不要自行公開指認或披露他人個資。
舉報、封鎖及處理
你可在 App 內舉報商品、使用者或收到的訊息，選擇最接近的原因，並在選填說明提供必要上下文；也可寄到 support@mmart.app。請勿提供多餘敏感資料、惡意舉報或報復。
封鎖會限制新訊息，不會清除歷史訊息。對方刪除帳戶後，既有訊息仍可閱讀，但不能再向該帳戶發新訊息。詳情見 私隱政策。
授權人員會核對舉報及相關資料，可駁回舉報、下架商品、隱藏訊息、停用或刪除帳戶，並保存處理時間、決定、必要備註和處理人員紀錄。停用不會自動下架全部內容；隱藏訊息後，其原文仍可作非公開安全證據保存。舉報和處理紀錄的保留依私隱政策辦理。目前不提供自動結果通知或正式的 App 內申訴流程；有疑問可寄信支援，我們不保證即時回覆。
「疑似未滿 18 歲」表示懷疑帳戶使用者未達年齡；「危害未成年人的內容」指內容或行為危害未成年人，兩者不同。確認未達年齡的帳戶會被刪除，相關保留界限見私隱政策。若有即時人身危險，請先離開並向當地緊急服務求助；支援信箱不是即時救援服務。更多建議見 面交安全。
English version
Respect others and trade honestly
We have zero tolerance for objectionable content and abusive behavior. Respect refusals and blocks. Harassment, threats, hate, discrimination, pornography, sexual exploitation, unsafe contact with minors, scams and doxxing are prohibited. No spam, impersonation, suspension evasion or demands for passwords, codes or remote control. You must be 18 or older to use mMart.
List genuine items you are entitled to sell with content you may publish. Describe defects, function, accessories, provenance and price honestly. Do not pass off counterfeits, misuse item labels or fabricate sales. Avoid identity documents, addresses, vehicle plates and other people's faces in photos. Only fixed-price sales are currently available, with no new auctions.
Prohibited items
The prohibited-items list is platform policy; it does not mean every item is criminal in every circumstance. Applicable law must also be followed. Do not list, request, exchange or arrange these through chat:
- Weapons, firearms, ammunition, explosives, dangerous chemicals and implements intended to harm others.
- Illegal drugs, prescription or controlled medicines, unapproved medical products and related unlawful services.
- E-cigarettes, tobacco, nicotine and related products restricted by law or prohibited by mMart.
- Pornography, sexual services, child sexual abuse or exploitation material and human trafficking.
- Stolen, counterfeit, pirated or trademark/copyright-infringing goods, and items you have no right to sell.
- Personal data, identity documents, accounts, credentials, financial/payment instruments, unlawful tickets and verification-evasion services.
- Live animals, protected plants/animals and their products, human tissue or bodily fluids.
- Gambling, unlawful lotteries, investment scams, unlawful acts as a service, recalled or known-unsafe goods.
- Other items that breach applicable Macau law, infringe rights or create serious risks to minors or personal safety.
Some listing text, nicknames and chat are checked with Traditional/Simplified Chinese, English and Portuguese rules. These detect only limited explicit offers. Questions, denials, mentions and indirect/ambiguous offers may pass. Passing a filter does not mean permission.
Counterfeits, pirated and stolen goods remain prohibited but are excluded from default keyword filtering to avoid rejecting authenticity assurances and questions. Use the counterfeit-related report reason with necessary context for authorized human review and action. Do not publicly accuse others or expose their personal data.
Reports, blocks and action
Report listings, users or received messages in-app, choosing the closest reason and adding necessary context if needed, or email support@mmart.app. Avoid unnecessary sensitive information, malicious reports and retaliation.
Blocking restricts new messages without erasing history. After a counterpart deletes their account, past messages remain readable but new messages cannot be sent to that account. See the Privacy Policy.
Authorized people review reports and related information. They can dismiss reports, remove listings, hide messages, disable or delete accounts, keeping the time, decision, necessary notes and operator records. Disabling does not automatically remove all content. Hidden message originals can remain as non-public safety evidence. Reports and handling records follow the Privacy Policy. Automatic outcome notices and a formal in-app appeal process are currently unavailable. Contact support with questions; immediate replies are not guaranteed.
“Suspected under 18” concerns the account holder's age; “content endangering minors” concerns harmful content or behavior. Confirmed underage accounts are deleted, with retention limits explained in the Privacy Policy. In immediate danger, leave and seek local emergency assistance. Support email is not an emergency service. See Safety guidance.